Advise · Enable · Support
Stop managing your IT.
Start running your business.
Proactive IT support, cybersecurity, and strategic technology advice for Australian SMBs — whether you need a full IT partner or expert support alongside your existing team.
Why businesses choose Lucente
We're not a ticket queue. We're an IT partner that's invested in your business doing well.
25+ Years Experience
Deep hands-on experience across IT and cybersecurity, working with businesses of all sizes across Australia and internationally.
Partnership, Not Transactions
We work alongside you — whether as your full IT department or as expert support for your existing team. We focus on understanding your goals, not just closing tickets.
Transparent Pricing
Fixed monthly costs, no hidden fees, no surprise invoices. You know exactly what you're paying and exactly what you're getting.
Proactive & Automation First
We monitor, patch, and secure your systems around the clock — and use AI and automation to resolve issues faster and deliver more value for your investment.
Transparent Pricing
Two clear packages. No hidden fees. Pick the level that fits your business.
Protect
- 24/7 monitoring & helpdesk
- Endpoint security & patching
- Identity management & MFA
Protect+
- Everything in Protect
- Unlimited support hours
- Advanced threat protection
Our Services
IT, cybersecurity, cloud, procurement, and advisory — end-to-end, so you don't have to juggle vendors.
IT Support
Monitoring, helpdesk, device management
- • Managed Services (MSP)
- • User Support
- • Device Monitoring & Management
- • Backup & Disaster Recovery
Cybersecurity
Endpoint, email, and awareness training
- • Managed Services (MCSP)
- • Endpoint Protection
- • Email Security
- • Cybersecurity Maturity Review
- • Cybersecurity Awareness Training
Cloud & 365
Microsoft 365, Azure, cloud infrastructure
- • Microsoft 365 & Azure
- • Cloud Compute
- • Cloud Storage & Backups
- • Infrastructure as a Service
IT Procurement
Hardware, licensing, comms
- • Enterprise Hardware
- • Software Licensing
- • VOIP / Phone Systems
- • Video Conferencing
- • Internet Services
IT Leadership
vCIO/vCISO, strategy, compliance
- • Virtual CIO/CISO Services
- • Technology Projects
- • Technology Roadmapping
- • Compliance Management
- • AI Tools & Automation
What Our Clients Say
"Lucente has taken the complexity out of managing IT across our WA and Victorian operations. Brodie and the team bring a level of expertise and proactive thinking that you'd normally only find in large enterprise environments. Since engaging Lucente, our staff are having a better IT experience, we've improved our cybersecurity posture significantly and have confidence that our systems are in capable hands. For any business owner who wants IT managed properly, not just reactively, I'd have no hesitation recommending Lucente."
— Peter Rimpas, CEO, Asphaltech Group
How We Get You Started
A structured onboarding process that gets your IT into a healthy, documented, and secure state from day one.
Prepare
We collect key information, coordinate any provider handover, and get everything ready before we visit.
Discover
We attend your site, document every device, network, and system, and deploy our monitoring and security tools.
Configure
We set up your Microsoft 365 security, email protection, backup, and device policies remotely.
Stabilise
We close gaps, patch systems, and share a prioritised roadmap of recommendations.
Support
Proactive support begins, with regular check-ins and a clear maintenance schedule.
Technology Partners
We partner with leading vendors to deliver best of breed solutions to our customers.
Let's talk.
One conversation. No obligation.
We'll tell you honestly if we can help.
We typically respond within 1 business day.
Call us: 08 6285 8886 • connect@lucente.au